Customer support hours
Monday – Friday, 8am – 5pm mst
Frequently Asked Questions
About Theology Attire
+ How do I contact you?
Visit our contact page or shoot us an email at email@example.com.
+ Can I send you custom artwork to print?
Short answer: yes
If you would like to get custom shirts printed, please contact us. In the future we would like to have a designers program that will allow you to submit your own content and we will add it to the store and give you a portion of the profits. Subscribe to our email list to be the first to hear about all of our store updates.
Checkout & Shopping
+ Can I buy an "Out of Stock" item?
If an item is out of stock is means we no longer carry it or we don’t have the inventory you’re requesting to print on. Sometimes we’ll get more in, sometimes we won’t. It varies heavily from product to product. If you aren’t sure about the item you are looking at email us at firstname.lastname@example.org and we’ll help you out.
+ What does "Custom Printed" mean?
All Theology Attire products are custom printed. This means that when you order them, the blanks get sent to the printer and your item is made especially for you. All custom printed products require 3-5 days of processing to allow for the printing and QA process.
+ What currency are your prices listed in?
All our prices are currently listed in USD.
Orders, Shipping, & Delivery
+ What if my order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
Before we will pay to replace your items though, we will confirm that the shipping address was correct and make sure that you got in touch with your local post office to try locate your package.
You can check out our return policy for up-to-date details about reshipments.
+ What if I typed in the wrong address?
Please contact us at email@example.com as soon as you realize you typed in the wrong address. If we have already shipped the order, then the package will be sent back to us and we can update the address and reship the order. Orders usually ship within 2-3 business days after the order is placed.
+ Why is my estimated arrival date at checkout so far out?
I want my stuff now!
Due to the fact that all our items are printed to order, all estimated arrival dates include the max potential processing time as well as exclude blackout dates and weekends from the delivery schedule. This is our maximum estimated delivery date we believe your package will arrive to you by.
Returns & Exchanges
+ How do I initiate a return?
Please go to our returns page and fill out the form within 3 weeks after receiving your order (for damaged goods) or 3 weeks after your estimated delivery date (for goods that were never delivered) to initiate the returns process. After filling out the form, one of team members will respond with further instructions if necessary.
+ What if the product is damaged in the mail?
Please send photo verification of the damaged goods to firstname.lastname@example.org, then we’ll gladly send a replacement at no cost to you.
+ How long do I have to submit a claim for a return/exchange?
Any claims for misprinted, damaged, or defective items must be submitted within 3 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 3 weeks after the estimated delivery date. Please submit all return requests and claims to email@example.com.